Privacy Policy

1. DEFINITIONS

"Data Controller" refers to the publisher and owner of the Website, and the party also responsible for the collection of data.

"Data Processing Officer" refers to the party responsible for overseeing the data protection strategy and its implementation to ensure compliance.

"Content" refers to any content, writing, images, audiovisual content, or other information published on this website.

"Parties" refer to both you (the user of the Service) and the Data Controller: Nanou Nanou.

"Personal Data" refers to any personal information collected for you in relation to your use of this service, which is capable of identifying you.

"Service" refers to the Website, which is accessible at www.kemanel.com, including all pages, sub-pages, blogs, forums, and other connected internet content.

"Products" refers to the goods and products, both tangible and intangible, offered on the Website.

"Third Party Service Provider" refers to a party or parties who are contracted by the owner/data controller for the purposes of processing the personal data of user.

"You, Yours" refers to the user of this website.

2. INTRODUCTION

This Privacy Policy is designed to inform you about the Personal Data we collect, how we collect this data, the uses of the data, and your rights relating to the Personal Data when you use this service or purchase the Products offered on the Website.

We are committed to protecting your Personal Data while you use this Website.

By continuing to use our website, you acknowledge that you have reviewed the Privacy Policy and agree to its terms. This also means that you have consented to the use of your Personal Data and have accepted the applicable disclosures.

3. THE PERSONAL DATA WE COLLECT FROM YOU

We collect various information to enable us to provide good service to all our users. Depending on how our service will be used, the different types of Personal Data we collect are as follows:

A. For registered users: During the process of your registration, we may collect the following information:

Name  
Address  
Email  
Cell Number

We may also require other information about:

(I) Your interaction with our representatives;

(II) receiving notifications by text message or email about marketing;

(III) commenting on our Content on our Website.

(IV) the purchases you make.

(V) the following forms of activities:

Complaints and enquiries you make about our products.

B. For unregistered users: We will collect passive information from all registered and unregistered users. This information includes cookies, IP address information, location information, and certain browser information.

C. Sales and billing information: We may collect your credit and/or debit card information, which includes your card number, password, etc, your billing address, your contact address, and other information required for your purchases. Once you make your purchases, your billing information will be deleted.

D. User experience: From time to time, we may also request certain Personal Data that may be necessary to improve our service and the Products we offer for sale on the Website.

E. Other information: In addition to the Personal Data already described above, we may collect the following Personal Data from you:

Date of birth

5. THE PERSONAL DATA WE COLLECT AS YOU USE OUR SERVICE

We use the following to collect Personal Data from You:

Cookies: We use the data collected by the cookies to offer you the best experience on our website. Cookies are information stored on your browser when you visit our website or use a social network on your PC, smartphone, or tablet. They contain various data, which includes the name of the server from which it comes, the numeric identifier, etc. The types of cookies we use are as follows:

(I) Technical cookies: These cookies are essential for the correct functioning of our website and they are required to provide the service required to our users.

(II) Profiling cookies: These cookies are used to create user profiles based on personal choices and preferences to send advertising messages to your device.

(III) Third-party cookies: While using our service, you may receive cookies from websites managed by other organizations. Third-party analytical cookies may also be installed. Third-party analytical cookies are used to detect information on user behaviour on our website. This is placed to monitor the performance and improve the usability of this website.

(IV) Support in configuring your browser: You can manage these cookies through the settings of your browser on your device. However, deleting cookies from your browser may remove the preferences you have set for this website.

Log Data: We also use log files, which store automatic information collected when users visit this website. The log data that may be collected is as follows:

(I) the domain and host from which you access the Website;

(II) name of the Internet Service Provider (ISP);

(III) date and time of visit;

(IV) Your computer operating system and browser software;

(V) web pages visited, the duration, and frequency of visits;

(VI) Your Internet Protocol (IP) address.

6. THIRD PARTIES

We may utilize third-party service providers, from time to time, to help in processing Your Personal Data and help us with our website.

We may use third-party service providers for the following services on our website:

Tracking the user data

We share your Personal Data with third parties in order to protect our rights, properties, and safety, and for the safety of users of this website.

7. PURPOSE OF PROCESSING PERSONAL DATA

We collect and use your Personal Data for the following reasons:

(I) to provide our Service and to maintain and make improvements to the Service we provide to You;

(II) to develop new products on the Website;

(III) to provide personalized service to you, including making recommendations and providing personalized content;

(IV) to provide customer service to you;

(V) to provide you with updates on the Website and related items;

(VI) to provide analytics to understand how our service is used;

In addition to the purposes stated above, we also use your Personal Data for the following:

-To monitor the frequency of usage of our website.  
-To create a profile of all your preferences and share ads related to your interests.

8. STORAGE OF PERSONAL DATA

We take the security of the Personal Data we collect very seriously, and we take reasonable measures to reduce the risk of accidental destruction, loss or unauthorized access to such information. However, please note that no system involving the transmission of information via electronic storage systems or the internet is completely secure.

The Personal Data and any other information we have about you may be stored for the following period: One month.

Note that you can withdraw your consent to store Your Personal Data at any time. Once this is done, all Personal Data and information we have about you will be deleted.

9. PROTECTION OF PERSONAL DATA

Our Service is built with strong security features that continuously protect Your Personal Data. Our security features help us detect and block security threats. If we detect any security risk, we may inform you and guide you through steps to stay protected.

We use the following security features to protect your Personal Data from any security breach or harm:

SiteLock

10. DISCLOSURE OF PERSONAL DATA

We do not disclose your Personal Data except for any of the following reasons:

(I) If you have granted us the permission to do so, We will disclose your Personal Data where we have received your unequivocal consent and permission to do so. However, such consent may be withdrawn at any time.

(II) for the purposes of processing your Personal Data: We may disclose your Personal Data to trusted businesses or persons for the purpose of processing your Personal Data for us, based on our instruction and in compliance with our Privacy Policy;

(III) If we are required to do so by an existing law or regulation: We may also disclose and share your Personal Data for the following reasons:

• to meet any applicable law, regulation, legal process, or any legal request, such as subpoenas, court orders, requests for administrative or government bodies;
• to enforce our applicable Terms of Use;
• to detect, prevent, or address any fraud, security, or technical issues;
• to prosecute or bring any legal action against any user who has violated any law or our Terms of Use.

(IV) For any other reason that may be necessary for the operation of our Website.

11. CHILDREN

Our website is generally intended to be used by children under the age of 13 years, and we may collect, use, and process the Personal Data of children who use our Service.

The Personal Data we may collect includes:

Name  
Username  
Date of birth  
Address  
City  
Country  
Phone  
Email

We do not allow the Personal Data of children to be accessible to the public.

We process the Personal Data of children for the following reasons:

-To register on our website.  
-To receive our newsletter and our latest product information

We shall ensure that we obtain the consent of the person who holds the parental responsibility of the child before we collect or share the Personal Data. Also, parents and guardians have a right to request the Personal Data we have, make any alterations, or request that the Personal Data be deleted at any time. They may also refuse to permit any further collection or use of the Personal Data by contacting us at the following email address: Complaint@kemanel.com.

If we do not receive any complaints or requests from the parents or guardians of our users, it shall be deemed that we have received the consent to use, process, and disclose (permitted disclosure) the Personal Data.

12. LINKS TO THIRD PARTY SITES/SERVICES

The website may contain links to other websites, which we believe may offer useful information. The linked websites are not under our control, and this Privacy Policy does not apply to these websites. We suggest that You contact those websites directly for information on their privacy policy, security, data collection, and distribution policies.

13. ACCESSING, MODIFYING, AND DELETING YOUR PERSONAL DATA

If you wish to access, review, or modify any information we have about you, you may do so by simply contacting us on the following email address:  info@kemanel.com. You may also request that we delete any information belonging to you that we have stored.

If you wish to delete any information belonging to you, you may do so by using the following steps:

To delete your data, please log in to your account and delete your account.

14. YOUR RIGHTS

Your rights about Your Personal Data are as follows:

(I) the right to have access to your Personal Data;

(II) the right to be informed about the processing of your Personal Data;

(III) the right to rectify any inaccurate Personal Data or any information about You;

(IV) the right to review, modify, or erase your Personal Data and any other information we have about you;

(V) the right to restrict the processing of your Personal Data;

(VI) the right to block Personal Data processing in violation of any law;

(VII) the right to be informed about any rectification or erasure of Personal Data or restriction of any processing carried out;

(VIII) the right to the portability of your Personal Data; and

(IX) the right to lodge a complaint to a supervisory authority within South Africa.

15. CONTACT INFORMATION

If you have any questions regarding this Privacy Policy or the Personal Data we collect, or if you wish to make any comments or complaints about anything related to this Privacy Policy, please contact us at the following email address: info@kemanel.com.

16. REVISIONS AND MODIFICATIONS

We reserve the right to change and revise this Privacy Policy from time to time without your explicit consent. If we make any fundamental changes, we will notify you and obtain your consent to the revised version.

 

Effective date: March 6, 2025