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-200x70.png "Kemanel.")
These terms and conditions apply to you, the user of this website (including any sub-domains, unless expressly excluded by their own Terms and conditions), the owner and operator of the following website: Kemanel (the "Website"), with the following URL web address: https://www.kemanel.com.
PLEASE READ THE TERMS AND CONDITIONS CAREFULLY, as they affect your legal rights.
1. Definitions
"Parties" refers to both you (the user of the Service) and the Owner of this service.
"Content" refers to any content, writing, images, audiovisual content, or other information published on this website.
"Your Content" refers to any audio, video, text, images, or other material you choose to display on this website, subject to the restrictions provided in this Agreement.
"Materials" refers to any materials, information, or documentation that we may provide to you in connection with your use of the Products, including documentation, data, information developed, any use, and other materials that may assist in your use of the Goods or Service.
"Terms" means these terms and conditions.
"Service" refers to the website, including all pages, subpages, all blogs, forums, and other connected internet content whatsoever.
"Products" refers to the goods and products, both tangible and intangible, offered on the Website.
2. About this website
The website is an online store that engages in the sale of the following products:
Hair products
This website comprises various web pages operated.
This service is offered to you upon your acceptance of the Terms, conditions, and notices hereinafter contained. Your use of this service constitutes your agreement to all the Terms contained herein.
3. Agreement
By using this website, you acknowledge that you have reviewed, considered the Terms of this Agreement, and understand the same and agree to be bound by it. If you do not agree with these Terms or do not intend to be bound by them, you must quit the use of this website immediately. In addition, when using these services, you shall be subject to any posted guidelines or rules applicable to such services. Accordingly, any participation in this service shall constitute acceptance of this Agreement.
4. Acceptable Use
a. We may provide you with other items in connection with your use of this service.
b. We hereby grant you the license to use our service for your personal, non-commercial use to retrieve, display, and view the content on a computer screen.
c. The license created under these terms is limited, non-exclusive, non-transferable, and revocable.
d. You agree that you will not use the contents or materials for any other purpose that may be contrary to your license to use this service.
e. Any unauthorized use by you shall terminate the permission or license granted by this website.
5. Prohibited Use
a. You are expressly prohibited from collecting, downloading, copying, or otherwise communicating with other users from the website.
b. You agree not to use the Service in the following manner:
(I). to harass, abuse, or threaten others or otherwise violate any person's legal rights;
(II). to perpetrate fraud;
(III). to create or transmit unnecessary spam to any person or URL;
(IV). to post, transmit, or cause to be posted or transmitted, any communication or solicitation designed to obtain password, account, or private information of other users or persons;
(V). to post copyrighted content that does not belong to you, and without obtaining the prior consent of the author;
(VI). to use robot, spider, scraper, or other automated means to access this Service without obtaining the prior consent of the Owner;
(VII). to engage in or create any unlawful gambling, sweepstakes, or schemes;
(VIII). publishing or distributing any obscene or defamatory material;
(IX). using this Service in any way that impacts user access to the website;
(X). to engage in advertisement or solicit any user to buy or sell products or services without obtaining the prior consent of the Owner;
(XI). disseminating computer viruses or other software;
(XII). violating any intellectual property rights of the Owner or any third party;
(XIII). to use the Website or any of the Services for illegal spam activities.
c. Additionally, you agree that you will not do as follows:
(I). interfere or attempt to interfere with the proper working of this website; or
(II). bypass any measures we may use to prevent or restrict access to this Website ;
(III). to interfere with or circumvent the security features of this service;
(IV). to damage, disable, overburden, or impair this Service or any other person's use of this service.
(V). to use this Service contrary to the applicable laws and regulations or in a way that causes, or may cause harm to this Website, any person or business entity.
d. The Owner has the authority to review all content posted by the Users on this website, and we reserve the right to terminate your use of the Service for violating any of the prohibited uses.
e. You acknowledge that the website does not control the content or any information that may be posted by other users. Consequently, it is not responsible or liable for those contents or information.
6. Intellectual Property Ownership
a. You agree that we retain ownership of all Content included on the website (text, graphics, video, software, data, page layout, images, and any other information capable of being stored in a computer) other than the contents uploaded by users.
b. You are granted a limited license only, subject to the restrictions provided in these terms; nothing on this Website shall be construed as granting any license or right to use any trademark or logo displayed on the Website without obtaining the prior written consent of the Owner.
c. You hereby agree not to reproduce or distribute the Owner's intellectual property or use the intellectual property for any unlawful purpose.
7. Your Content
a. You undertake that you retain the exclusive right and ownership of Your Content and you are not infringing on any third-party rights.
b. You retain all rights and ownership of your content. However, when you upload your content, you grant the Owner a worldwide license to communicate, distribute, host, make modifications or derivative works (solely to showcase your work), reproduce, publicly display, publicly perform, and use such content. The license granted by you is for marketing, promoting, and improving our services.
c. The Owner reserves the right to remove any of your content or any content that is unlawful, offensive, defamatory, or otherwise objectionable or violates any intellectual property rights or these terms.
8. User Account
a. You may be required to register with us to have access to our products.
b. You will be required to provide certain personal information, which includes, but is not limited to, your name, username, email address, and password. The information provided must be correct and accurate.
c. This personal information must not be disseminated to anyone, and when you discover that your information has been compromised, you agree to notify us immediately. You also acknowledge that you are responsible for the security of your personal information and that the Owner does not accept liability for the security of your account, as you agree to be responsible for maintaining the confidentiality of your passwords or other account identifiers that you choose and all activities under your account.
d. The Owner reserves the right to terminate your account where you have provided false, inaccurate, or incorrect information.
e. It is at the sole discretion of the Owner to terminate the account or refuse to sell any product to any user at any time and for any reason.
9. Sale of Goods/Services
a. The Website may offer products or services for sale. The Owner undertakes to give accurate information about the description of the products and services. However, the Owner does not guarantee the reliability of any information relating to the products and services.
b. We reserve the right to refuse to sell the Products on the website at our sole discretion.
c. Subject to the terms of our return policy, if you are not satisfied with your purchase, we offer returns, refunds, repairs, and replacement of products sold on the Website.
d. All refunds will be made using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
10. Payment and Billing
a. If you register for the Services or purchase any product, you agree to pay the full price for the product when the purchase is made.
b. The total price will also include the taxes applicable on the date of purchase.
c. The total price of the Products, including all applicable taxes, is included upon the confirmation of your order.
11. Delivery/Shipping of Products
a. We deliver our products:
Worldwide
b. We use the following delivery services to deliver our products:
DHL, The Courier Guy, FastWay, Paxi...
c. The Products purchased will be delivered to the address you provide within the following period: 3-7 days, depending on the country of shipping.
d. If nobody is available to take the delivery, you are required to contact us.
12. Privacy Policy
To use our service, we require that you provide certain personal information. By using our service, you hereby grant the Owner the authority the Owner to use your personal information.
a. Information we collect and use:
For registered users: You provide personal information, such as your name, username, email address, or billing information if you register for an account with the service.
We may also require other information, but not limited to the following: receiving notifications by text message or email about marketing; receiving general emails from us; commenting on our content or other user content on our website; and the purchases you make.
For unregistered users: We will collect passive information from all registered and unregistered users. This information includes cookies, IP address information, location information, and certain browser information.
Sales and billing information: We may collect your credit and/or debit card information, which includes your card number, password, etc, your billing address, your contact address, and other information required for your purchases.
User experience: From time to time, we may also request certain Personal Data that may be necessary to improve our Service and the Products we offer for sale on this website.
We may also receive information from external applications you use to access our service, or information through various web technologies, such as cookies, log files, and clear GIFs, with your permission.
b. How we use the information: We use your information to provide personalized service to you. We also use it to help monitor and improve the Service we offer. We may also track certain information received to improve our marketing. We will only use your personal data for the purpose it was intended and with your permission.
c. How to protect your information: We will use administrative security measures to reduce the risks of loss or misuse. While the security of your information is paramount to us, we cannot guarantee its absolute security. If you choose to terminate your account, your personal information will be deleted immediately.
13. Links to Third Party Sites/Services
The website may contain links to other websites. These linked sites are not under our control, and you agree that we are not liable for the contents of any Linked Sites or link contained in any Linked Site.
14. Electronic Communications
You consent to receive electronic communications and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email, and on this website, satisfy any legal requirements that communications must be in writing.
15. Reverse Engineering and Security
You hereby agree as follows:
(I). not to reverse engineer or permit the reverse engineering or disassemble any code or software from or on the website or services; and
(II). not to violate the Security of the Website or other Services through any unauthorized access, circumvention of encryption or other security tools, data mining, or interference with any host or User or network.
16. Change to Service
a. You accept that the Owner may vary, alter, amend, or update the content or service, products at any time and without your consent.
b. You also agree that the Products may not be available at all times, and this may be as a result of the maintenance or for any other reason, and we shall not be held liable for the failure to provide this Service.
17. Indemnification
You hereby agree to indemnify the Owner, its employees, agents; third parties from, and against all liabilities, cost, demands, cause of action, damages; and expenses (including reasonable attorney's fees) arising out of Your use or inability to use, any uploads made by You, Your violation of any rights of a third party and your violation of applicable laws, rules or regulation.
18. No Warranties
You agree that you use this website solely at your risk, as the Owner does not warrant the accuracy of the contents in this website. You assume all the risk of viewing, reading, or downloading the contents of this website.
The Owner expressly disclaims all express and implied warranties, such as implied warranty of merchantability, as the Owner makes no warranties that the Website or other services will be accurate, error-free, secure, or uninterrupted.
The Owner makes no warranty about the suitability, reliability, availability, timeliness, and accuracy of the information, contents, products, and other materials contained herein for any purpose. The Owner hereby disclaims all warranties and conditions with regard to the information, software, products, related graphics and materials, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title, and non-infringement.
You also agree that the Owner and its affiliates shall not be liable for any direct, indirect, punitive and all consequential damages or any damages whatsoever including, but not limited to damages for loss of use, data or profits, the failure to provide services or for any information, software, Products, Services, related graphics and materials obtained through this Website, or otherwise arising out of the use of this Website, whether based on contract, negligence, strict liability, or otherwise.
19. Service Interruptions
The Owner may, from time to time, interrupt your access or use of this website to perform some maintenance or emergency services, and you agree that the Owner shall not be held liable for any damages, loss that may arise thereof.
20. Termination/Restriction of Access
The Owner reserves the right to, at its sole discretion, terminate your access to this website and the related service or any part thereof at any time, for any reason, and without notice.
The Owner shall have the right to terminate or terminate/suspend your account for violating the terms of this service.
If you register with us, you may terminate this service at any time by issuing a prior notice to us. Once this is done, you will no longer be bound by the provisions of these terms.
21. General Provisions
a. Assignment: The Owner shall be permitted to assign, transfer its rights and/or obligations under these Terms. However, you shall not be permitted to assign, transfer any rights and/or obligations under these Terms.
b. Entire Agreement: These Terms, disclaimers, and any other agreement relating to the use of this website constitute the entire agreement and shall supersede any other agreement.
c. Separate Agreements: You may have other legal agreements with us. Those agreements are separate from these terms. These Terms are not intended to alter, amend, revise, or replace the terms of the other agreement.
d. Applicable law: These Terms may be governed and construed in accordance with the Laws, regulations, or guidelines of the Federal Republic of Nigeria and other treaties, or regulations which is applicable in Nigeria.
e. Variation: The Owner may revise these Terms at any time as it sees fit, and by using this Website, you undertake that you shall review the terms of the revised Terms before accepting the same. If any part of the Terms or any modification thereof is considered invalid or unenforceable, the remaining parts shall be considered valid and enforceable.
f. Waiver: Failure to exercise any right in these Terms shall not operate as a waiver. The rights or remedies herein provided are cumulative and not exclusive of any right or remedies provided by law.
g. Severability: Every provision contained herein is intended to be severable. If any provision is invalid for any reason whatsoever, such invalidity shall not affect the validity of other clauses of these Terms.
REFUND POLICY
At Kemanel, customer satisfaction is our utmost priority as we offer refunds, replacement of unwanted or defective products that you have previously purchased from us. This Refund Policy informs you about your right to return and receive a refund for products purchased on our website, as well as describes the procedure, rules, and guidelines relating to the return and refund of the products purchased on our website.
Please read this Policy carefully to understand your rights and also understand the requirements for the return and refund of products.
1. RETURN AND REFUND POLICY
We offer returns, refunds, and repairs of damaged products according to the law. If the product you purchased from us is damaged or does not function properly, you may be entitled to a refund, replacement, or repairs.
2. REFUNDS
We offer a refund for the products purchased if:
The product delivered is different from what they ordered, product is damaged.
Customers may be eligible for a refund provided that:
- The product is returned in its original packaging.
- The product remains sealed and unused.
- The product must not be damaged or broken at the time of return.
- The product will be returned with the receipt issued for its purchase.
Open a complaint within 24H after receiving your goods.
If the above conditions are not satisfied, we reserve the right to reject the return and refuse to grant a refund.
3. EXCEPTIONS
Notwithstanding other provisions of this Policy, we may refuse to grant returns or refunds if:
- You received what you ordered, but simply changed your mind about the product.
- You misused or mishandled the product in such a way that caused damage to the product.
- You were aware of or notified of the problems with the product before making the purchase.
- You did not like your purchase or realized you had no use for it.
- Based on the nature of our products, customer can not be refunded if they opened the products and then changed their minds.
4. EXEMPTED PRODUCTS
Notwithstanding other provisions of this Policy, we may not accept any return and refuse to grant a refund for the following products:
Products on sale
5. DAMAGED PRODUCTS
If you discover that the product you purchased from us is damaged during delivery:
- report the damage to us immediately upon discovery;
- ensure that the damaged product is returned in the same condition and packaging it was when it was received;
- We will organize for the repair and/or replacement of the damaged product, provided the damaged product is returned within the following period: 3 days following your receipt of the product.
6. EXCHANGE OF PRODUCTS
We also reserve the right to allow customers to exchange a product for a similar or another product in our store in place of a refund.
7. RETURN SHIPPING
For all cases of refund on products, it is our policy that customers will bear all shipping costs or other costs associated with the return of the products.
If the product is being returned for repairs or an exchange, customers will also bear the shipping costs and organize for the shipping, transportation, and collection of the product.
8. HOW TO RETURN PRODUCTS
Please contact us as soon as you receive the wrong product or a damaged product.
Products may be returned within 3 days following your receipt of the product. Returns are to be sent to the following address:
Please contact us for the address.
Note: Refunds are issued at our discretion, as we may reject, grant a refund, replace, or repair damaged products.
9. CONTACT US
For inquiries or comments regarding this Policy, we may be contacted at:
Email: customer@kemanel.com/info@kemanel.com
Tel: +27....
WhatsApp: +27....
Effective date: March 7, 2025