Delivery Information

Order Processing

Processing Time: Orders placed on weekdays ship within 2 to 3 days.
Orders placed after the cutoff, on weekends, or public holidays, ship on the next business day.

 Shipping Regions & Estimates

          Destination                                                            Shipping Options                                                            Estimated Delivery 
| -----------------------------------------                                 | -----------------------------                                     | -----------------------------------------------------------
| South Africa (domestic)                                             | Standard, Express                                          | 3–5 business days (Standard), 1–2 business days (Express)
| Southern Africa (e.g., Botswana, Namibia)               | Standard, Express                                          | 7–10 business days (Standard), 3-5 business days (Express)                                        
| Rest of Africa                                                             | Standard, Express                                          | 10–15 business days (Standard), 3-7 days (Express)                                      
| International                                                               | Available to select countries                           | 10–20 business days + customs delay                        

Note: Delivery times exclude processing period.

Shipping Costs & Free Shipping

Standard Shipping: RXX.XX per order (South Africa), RYY.YY (Southern Africa), RZZ.ZZ (Other Africa).
Express Shipping: RAA.AA for domestic only.
Free Standard Shipping on domestic orders over R600 

Tracking Your Order

 A tracking link and number will be emailed once your order is shipped—typically within 24 hours.
 You can monitor your shipment until delivery. For any issues during transit, contact us or your local carrier.

Delays, Lost & Damaged Items

* Unexpected delays (e.g., customs, inclement weather, or courier issues) may occur. We'll keep you informed via email or SMS.
* If your package is lost or damaged, please notify us within  7 days of expected delivery for resolution.

Cancellations & Refunds

* Cancellations are accepted until shipping confirmation.
* Returns are subject to our Return Policy  <a href="https://kemanel.com/index.php?route=information/information&language=en-gb&information_id=5>lClick here</a>
* Shipping fees are non-refundable unless the item is faulty or we are at fault.

 International Sales (Customs & Duties)

* Orders destined for other countries may incur customs duties, taxes, or fees.
* These are the customer’s responsibility. If refused, items are returned at your cost